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Job Description
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Director of On-Boarding
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296685
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IL - Glenview
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CICA - United States
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Wilson,Ellen E
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Job Details
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POSITION SUMMARY
The Director of Employee On-Boarding and Retention is primarily responsible for implementing initiatives and systems for the orientation and retention of new hires during their initial employment with the Company. This would encompass new Agents, Territory Managers, and Market Directors. The Director will develop and implement processes to ensure that new field hires are receiving appropriate training, coaching, sales materials, and supervision necessary for their success through their first year of employment. The Director will also design and execute a process to promote incumbent Territory Managers and Market Directors.
RESPONSIBILITIES
• Develop and implement an on-boarding process to prepare new Agents, Territory Managers, and Market Directors for entering sales school.
• Work with the Sales Training area to develop a structured approach to guide new Agents, Territory Managers, and Market Directors in the performance of their jobs after they complete Sales School and enter the field.
• In collaboration with the Divisional Mangers and Business Managers, establish and oversee a system for monitoring the weekly performance of new Agents, Territory Managers, and Market Directors.
• Assist Divisional Mangers and Business Managers to ensure all sales employees are provided with sufficient coaching, training, and supervision by their respective Territory Manager or Market Director as appropriate.
• Assist the Sales Training area in designing and implementing remedial training programs to enhance the skills of under-performing Agents, Territory Managers, and Market Directors.
• Develop and oversee the implementation of on-going refresher training programs for existing Agents, Territory Managers, and Market Directors.
• Identify high potential incumbent Territory Managers and Market Directors and design and implement a system and advanced training to develop them for promotions.
• Participate in divisional meetings as part of the executive team.
COMPETENCIES
• Capacities to teach, train, and develop individuals and teams.
• Outstanding teambuilding skills
• Strong communication and organizational skills
• Demonstrate sound judgment and decision making
• Ability to identify talent for promotions.
• Good coaching and mentorship skills
• Maintain high ethical standards
• Ability design and implement training initiatives.
• Demonstrate innovation and creativity
• Ability to achieve or exceed business goals
• Demonstrated problem solving skills
SPECIFIC SKILLS OR KNOWLEDGE
• Successful and stable work history
• Minimum of five years experience in developing sales agents and management
• Demonstrated leadership skills
• Intermediate PC skills required
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