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Job Description
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Business Manager
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296684
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IL - Chicago
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CICA - United States
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Wilson,Ellen E
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Job Details
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POSITION SUMMARY
The Business Manager (BM) is primarily responsible for driving the divisional strategic planning process from plan development through implementation and follow-up. The BM will be focused on core deliverables such as increasing brand awareness, developing new markets, enhancing communication to and between field staff, and coaching/training Market Directors (MD) and Territory Managers (TM) for success. In collaboration with the Divisional Manager (DM), the BM will review market performance indicators and staffing levels on a weekly basis, compile and present information on the team’s progress, and make recommendations and/or take corrective actions to achieve revenue goals. The BM will also support the DM by overseeing the MD and TM performance improvement process and ensuring that field staff adheres to quality business standards as well as HR policies and procedures.
RESPONSIBILITIES
In collaboration with and under the direction of the Divisional Manager
• Design and implement strategic business plans to capture new market opportunities and drive new revenues.
• Oversee lead management systems, including customer contact ratios, disposition, and initiatives.
• Establish reporting tools to track financial and sales performance at the Market and Territory levels.
• Prepare progress reports, perform data analysis, and review findings with DMs/MDs on a weekly basis.
• Recommend and implement business process efficiencies and corrective actions to ensure revenue, budget, and staffing goals are achieved.
• Oversee the employee performance management process and work with DMs/MDs to monitor performance improvement plans for their employees.
• Coach and mentor MDs and TMs to improve individual and team performance.
• Serve as primary liaison with Sales Training area and Human Resources to ensure that field staff receive adequate in-service training to enhance their sales and managerial skills.
• Maintain effective lines of communication between the corporate office and field staff, and within the Division to facilitate the transfer of information.
• Create a positive work environment.
COMPETENCIES
• Excellent management and leadership and team building skills
• Ability to prepare and monitor budgets/financial reports
• Good planning and organizational skills
• Ability to adapt to new and changing work environment
• Effective classroom training, coaching and mentoring skills
• Excellent verbal and written communication skills
• Ability to interact with diverse people and personalities
• Demonstrate personal initiative
• Good analytical and problem solving skills
• Ability to assess and develop talent
• Demonstrate sound judgment and decision making
• Maintain high ethical standards
• Ability to motivate a management and sales team
• Ability to implement company policies and procedures
• Proven track record of successful results
REQUIREMENTS:
• Successful and stable work history
• Minimum of 7 years business development and planning experience required
• Proven leadership and managerial skills
• Excellent PC skills including demonstrated knowledge of Microsoft Office Suite
• College degree preferred
• 50% Travel required
• Knowledge of Insurance industry desired
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