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Job Description
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Market Director
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296674
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VA - Glen Allen
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12/01/2009
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CICA - United States
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Wilson,Ellen E
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Job Details
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Position Summary:
The Market Director (MD) is primarily responsible for driving overall performance of the assigned Market, in premium and policyholder growth, organizational development, in accordance with Company systems. The MD is also responsible for: managing each market to operate at full staff capacity, hiring new agents, developing Territory Managers (TMs) through regular and effective training and education initiatives; implementing and managing a new Agent training and development system ensuring a high level of initial success, and incremental growth through improved Agent tenure; implementing business standards and operational procedures in accordance with Company guidelines and expectations, and creating and an environment centered on individual achievement and team performance while providing training to develop and maintain a positive attitude philosophy throughout the Market
Responsibilities:
Distribute internal leads to Territory Managers (TMs) and oversee TMs in lead distribution to Agents
Receive externally generated leads, distribute to Territory Managers immediately and ensure timely contact and reporting of disposition
Field train Agents at MD’s discretion
Review post sales documentation received from TMs
Collect and report market results to Divisional Office on daily, weekly basis as instructed
Ensure customer service requests received at Market Office are handled appropriately
Host the following meetings:
• Monthly full day meeting with entire market team
• Monthly full day meeting with new Agents
• Bi-weekly full day meeting with all TMs
Attend each territory team’s morning meeting whenever possible
Deliver training at each territory team’s morning meeting once every 2 weeks
Attend team check-ins at his/her discretion
Work with appropriate sources to identify potential Agent candidates
Perform interviews and select candidates for field demos
Work with TMs to make final hiring decisions
Analyze/manage performance of all territories, Agents, Account Executives and TMs
Work with senior management to identify good/bad practices in the sales model and continuously improve the model execution in the test market
Ensure that TMs consistently have a team of at least 4-5 Agents reporting to them
Field train TMs and other key players
Competencies:
Capacity to manage and lead a sales team
Outstanding teambuilding skills
Strong communication and organizational skills
Demonstrate sound judgment and decision making
Ability to attract and assess talent
Good coaching and mentorship skills
Maintain high ethical standards
Ability to problem solve
Demonstrate innovation and creativity
Ability to achieve or exceed business goals
Requirements:
Successful and stable work history
Minimum of 7 years Insurance Sales/Management experience required
Demonstrated leadership skills
Intermediate PC skills required
College Degree preferred
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