|
|
|
|
|
|
|
|
|
|
|
|
Job Description
|
|
|
|
|
|
|
|
|
|
Bilingual Field Support Specialist
|
|
|
|
296401
|
|
|
|
IL - Chicago
|
|
05/18/2010
|
|
|
|
CICA - United States
|
|
|
|
Wilson,Ellen E
|
|
|
|
|
|
|
|
|
|
Return to Previous Page
|
|
|
|
|
|
|
|
|
|
|
Job Details
|
|
Currently, we have an excellent career opportunity for a Bi-lingual Spanish Speaking Field Support Specialist with Combined Insurance, part of the ACE Group of Companies.
Minimum education required: High School Graduate or equivalent
Minimum work experience required: One to two years work experience in a customer service position. Prefer background in insurance and basic medical terminology. The position requires a person that is detail oriented, dependable and the ability to make decisions. Must have clear oral and written communication skills as well as bi-lingual (spanish) oral and written communication skills. This person must be comfortable working with image technology, image workflow, Windows applications and the internet. Basic Microsoft Word, Excel experience required. Will train the right person on Adobe Writer but prefer experience.
Typing 30-45 WPM by touch.
Description of duties & responsibilities: Under limited supervision, order medical records, motor vehicle reports, and telephone interview requests with vendors using web applications. Provide follow-up on files as required. Place outgoing telephone calls to policyholders to interview them regarding medical information provided on their application. Telephone scripts and medical outlines are documented and followed as directed by the Underwriter’s worksheet. Communicate with field staff regarding status of applications or follow-up required.
Perform additional administrative duties as requested.
All functions must be performed at the established rate per hour. Must meet department established performance and quality standards.
Work schedule is Monday thru Friday, 8:00 a.m. to 4:15 p.m with a flexible alternating schedule working from 9:45 am to 6:00 pm.
|
|
|
|
|
|
|
|
|
|
|
|
Return to Previous Page
|
|
|
