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Job Description
Job Title:
Qualtiy Auditor
Job ID:
296396
Location:
Date Closed:
IL - Chicago
11/18/2009
Business Unit:
CICA - United States
Recruiter:
Wilson,Ellen E
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Job Details
POSITION SUMMARY
Facilitate Quality and Control Reviews for North America Operations as part of the Quality Assurance Program of Performance Management.
MAJOR DUTIES:
•Execute Quality and Control reviews across the functional areas of NA Operations in adherence to schedule and procedures.
•Ascertain best practices and key issues in an area from the respective Management Team in order to reflect their values in a review/
•Effectively record and communicate results to Operations Management in a constructive manner
•Build an understanding of the Functions performed in order to provide constructive feedback to make accurate assessments
•Perform side-by-side observations with staff members aimed at validating procedures and average handling times.
•Work independently, effectively, and within a prescribed schedule
•Experience with Insurance Operations
•Experience with internal Audit
•Ability to work independently and take a leadership role in all aspect of planning, executing and following up on reviews
SKILLS Required
•Strong fundamental knowledge of audit and review procedures
•Familiarity/Knowledge of Performance Management Metrics and their application.
•Excellent interpersonal & communication skills.
•Requires excellent oral and written presentation skills
•Strong attention to detail.
•Strong client relationship skills with team focus.
Required Experience
•College level education with focus on Business Administration, Accounting/Finance Management,
•At least 2+ years of experience with Performance Metrics in an operations environment,
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